Frequently Asked Questions (FAQ)

Frequently Asked Questions

🛒 Orders

How do I place an order?
Simply browse our store, add your favourite products to the cart, and proceed to checkout. It's quick and easy!

Can I modify or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate changes before the order is dispatched.

🚚 Shipping & Delivery

Do you deliver across the UAE?
Yes! We deliver to all emirates across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

How long does delivery take?
Standard delivery takes 3-7 business days depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

💳 Payment

What payment methods do you accept?
We currently accept Cash on Delivery (COD). Pay when your order arrives at your door — no card needed!

Is Cash on Delivery available everywhere in the UAE?
Yes, COD is available across all UAE emirates.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in its original packaging. Please contact us to initiate a return.

How do I exchange a product?
Contact our support team with your order details and we will guide you through the exchange process.

📦 Products

Are your products high quality?
Absolutely! Every product at Zenquora is carefully selected for quality and durability. We stand behind everything we sell.

Do you restock sold-out items?
Yes, popular items are regularly restocked. You can contact us to be notified when a product is back in stock.